Returns & Refunds Policy

 

At Kikuya, we value our customers and strive to provide peace of mind with every purchase. If your product is not as described, you may request a return within 24 hours of delivery. Please note that after this period, we are unable to offer a refund or exchange.

 

Eligibility for Returns

  • Items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase is required.

 

Faulty or Defective Products

 

If your item is faulty or defective, please contact us within 24 hours of receiving your order at kikuyahouse.info@gmail.com. Include photos/videos and a description of the issue. Our team will review your request and advise on the next steps.

 

Refunds

  • Refunds are issued in the form of store credit only.
  • Customers are responsible for return shipping costs. We recommend using a tracked courier service, as we cannot be held liable for lost or undelivered returns.
  • Once your return is received and inspected, we will notify you and issue partial or full store credit depending on the circumstances.

Order Cancellations

  • Orders may be canceled within 1 hour of purchase. A 10% restocking fee will be deducted to cover processing and handling costs.
  • Orders cannot be canceled after 1 hour, as processing begins immediately. If your order has already shipped, you must follow the returns procedure once it arrives.

 

Changes to Delivery Address

 

Please ensure your shipping details are correct at the time of purchase. Once processing begins, we cannot guarantee that changes can be made.

 

Refused Deliveries

 

If a shipment is refused, the customer will be responsible for the original shipping costs, any import/duties incurred, and the cost of returning the parcel. These amounts will be deducted from your refund.

 

Product Variations

 

As many of our products are handcrafted, minor variations in color, pattern, or design may occur. These differences are considered normal and not grounds for return.

 

Contact Us

 

For all return requests or further inquiries, please contact us at kikuyahouse.info@gmail.com. Our customer service team will be happy to assist you.

By completing a purchase with us, you acknowledge and agree to this Returns & Refunds Policy as well as our Terms of Service.